Countries We Ship To
At Summit Sourdough, we proudly ship our Sourdough Starter products to a wide range of countries, ensuring that sourdough enthusiasts worldwide can enjoy our premium baking tools and supplies.  You'll be able to enjoy our Regular and Organic Sourdough Starter, our Premium Brotform Sourdough Proofing Baskets as well as our entire line of reusable sourdough and baking products.

Our shipping destinations include:

• Canada
• USA
• Australia
• Finland
• France
• Germany
• Netherlands
• New Zealand
• Norway
• Denmark
• Sweden
• Republic of Ireland
• United Kingdom
• Northern Ireland

Whether you're located in North America, Europe, or beyond, we are committed to delivering our products with care and efficiency. Please note that shipping times may vary depending on your location. We strive to make the international shipping process as smooth as possible so that you can enjoy baking with our products no matter where you are.

Shipping
All Summit Sourdough starters are shipped via Canada Post letter mail within Canada to keep shipping charges minimal.  We do our best to ship orders out within 1-3 business days of being placed.  Occasionally during extreme busy times, you may see your order take a few extra days to ship.  Orders shipping into the United States may take up to 20 business days to arrive.  If you need your order to arrive faster, please contact us before placing your order and we can discuss accommodating your shipping needs.  We are seeing delivery times between 2 and 14 business days currently within Canada and the USA.

Wholesale orders are shipped with Canada Post Tracking, in our retail packaging.

Shipping Within Canada
Orders shipping within Canada are processed at a flat rate fee, providing a simple and affordable shipping option for our Canadian customers. Tracking is provided when customers select upgraded shipping during checkout, allowing you to monitor your order every step of the way. Standard shipping ensures your products arrive safely and in a timely manner, via letter mail with no tracking.

International Shipping - USA and all Other Countries
For orders shipping to all other countries, we use Canada Post’s international rates, which vary based on destination and weight. You will be able to review the shipping cost at checkout before completing your order. We recommend choosing upgraded shipping for tracking and faster delivery times, especially for international destinations.

Returns / Refunds
We want every customer to be happy with our sourdough starter!   

If you notice a problem with your package of starter on arrival, please contact us so we can ship you out a replacement free of charge.   

We do not accept returns or provide refunds on sourdough starter due to hygienic reasons.  Gift Cards and any of our digital items including e-books or printables, which are delivered immediately via email, are also non-refundable.
You can always contact us with any order questions at summitsourdoughyeg@gmail.com or use the Contact Us form.

Damages and Issues
We will be happy to send a replacement sourdough starter(s) at no cost if your item(s) are damaged or in poor condition.  Please inspect your order within 5 days of receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  

Gift Cards
Unfortunately, we cannot accept returns or provide refunds on gift cards.