Refund policy

Returns / Refunds Policy

At Summit Sourdough, we strive to ensure our customers are satisfied with their purchases. However, due to the nature of our products, we have the following refund policies in place:
Non-Refundable Items:
  1. Sourdough Starters:
    • As a food item, sourdough starters are non-refundable for health and safety reasons.
  2. Digital Products:
    • Digital items, such as e-books, download-ables and guides, are non-refundable due to their instant delivery and access upon purchase.
  3. Gift Cards
  4. Final Sale Items:
    • Items that are marked as clearance, seconds and imperfect are final sale and are not eligible for returns/refunds.
Returnable Items
Unused physical items (excluding sourdough starters, final sale items and digital items) may be returned for store credit only, under the following conditions:
  • Timeframe: Customers must contact us within 7 days of receiving their order to initiate a return.  Items must be mailed back within an acceptable timeframe and should be received by us no later than 30 days after your return was initiated.
  • Condition: Items must be unused, in their original packaging, and in sellable condition.  Items much be free from pet hairs and odors such as cigarette smoke, perfumes, sprays and food.
  • Shipping Costs:
    • Customers are responsible for covering the cost of return shipping.
    • We recommend using a tracked shipping method to ensure the safe return of the item.  We are not responsible for lost or stolen packages.
  • Refunds: Refunds  in the form of store credit will be issued once the returned item is received and inspected. Shipping costs from the original order are non-refundable.  Refunds will be issued as store credit only.

You can always contact us with any order questions at summitsourdoughyeg@gmail.com or use the Contact Us form.

Damages and Issues
We will be happy to send a replacement sourdough starter(s) at no cost if your item(s) are damaged or in poor condition.  Please inspect your order within 5 days of receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  

Gift Cards
Unfortunately, we cannot accept returns or provide refunds on gift cards.